Raju Prasai

Experience

• 2025 - Current
  Project Manager
  SEA.SG
  • Lead end-to-end delivery of Win-Source and related platforms across a 25+ person engineering and delivery organization
  • Direct customer and technical stakeholder communication on scope, trade-offs, and rollout timing
  • Standardized sprint cadence and progress reporting so leadership always has a current delivery view without adding overhead
  • Step into hands-on engineering for production triage and performance work when the situation requires it
• 2023 - 2025
  Senior .NET Developer
  SEA.SG
  • Reduced latency on WinSource.net's busiest endpoints by ~65% through architectural refactors and SQL query tuning
  • Built an OpenAI bridge service between the CRM and OpenAI Assistants API using AES-encrypted key delivery and signed request headers, keeping vendor coupling out of the core application
  • Implemented IdentityServer-based OAuth identity, background workers, and supplier data ingestion pipelines (Snapeda, Avnet)
  • Custom nopCommerce 4.x plugins for payment gateways, shipping providers, and ERP/CRM integration with attention to upgrade safety across versions
• 2020 - 2023
  Project Manager & Cloud Administrator
  Pratham IT System Pvt. Ltd.
  • Delivered the FinAstra CBS and Digital Collection Platform to 450+ cooperative institutions serving an estimated 100,000+ users across Nepal
  • Sustained ~99.9% uptime through Azure migration with VMware topology, SQL log shipping, and disaster recovery drills
  • Led a 25+ person delivery and engineering team through planning, releases, customer onboarding, and production escalations
  • Introduced PowerShell-based deployment automation and standardized release engineering adopted across the team
• 2018 - 2020
  Senior Developer & DBA
  Pratham IT System Pvt. Ltd.
  • Refactored a critical interest computation stored procedure from row-by-row iteration to set-based SQL, cutting batch runtime by ~70% and enabling near real-time financial reporting
  • Designed and built REST APIs for mobile banking: OTP, transactions, and account management flows used daily by cooperative members
  • Engineered high-performance, normalized SQL Server schemas for HRMS and mobile banking workloads
  • Led cross-database migrations from legacy systems into the modern stack with no reported data loss
• 2016 - 2018
  Junior Developer & Testing Manager
  Pratham IT System Pvt. Ltd.
  Delivered features used by 100+ enterprise users across HRMS and banking modules. Built and automated QA workflows adopted by the wider team. Bridged QA and engineering to speed up defect triage and reproduction.
• 2014 - 2016
  Support Manager & Software Tester
  Pratham IT System Pvt. Ltd.
  Tier 1 and Tier 2 support for banking and cooperative sector clients. Early exposure to SQL profiling, error triage, and system observability that became the foundation for later engineering and DBA work.
• 2011 - 2013
  Technical Support Engineer
  Websurfer Broadband ISP
  Foundation of my tech career providing customer technical support.